OrgPsych has the ability to provide effective training from corporate workshops to one-on-one coaching. We employ a team of highly regarded and experienced coaches, consultants and trainers, offering many different training programs, yet all focused on the same end result – helping others to improve their performance and make a difference, personally and professionally.
Covers the essentials of planning, structuring, drafting and reviewing business writing. Using appropriate tone and style to suit the audience is covered. You will revisit some grammar and punctuation basics and identify your own business writing weaknesses.
The ability to communicate effectively is well recognised as an important element of good management and client service. The essential factors of the way we communicate with staff, clients and business partners needs to be understood by all within the organisation. Verbal, non-verbal and neuro-linguistic aspects of communication are covered.
Conflict Resolution and Negotiation Skills
Conflicts between and among individuals, groups, organisations, and nations pervade the life of everyone. At the organisational level, conflict can arise because members of different groups/departments see the needs of the organisation differently because of their different roles and functions. This module considers the differences between conflict and negotiation and the procedures involved in the resolution processes.
Leadership involves many facets of using innate skills in human relationships, as well as using special problem solving techniques to make you an effective leader. Leadership can also be described as the art of achieving the best from a group of people; of achieving cohesiveness and a united sense of purpose in achieving goals. Teams always have diverse characters, differing skill levels, and varying degrees (and types) of motivation. The Leadership Development module enables participants to assess themselves as leaders. Use is made of the MBTI.
What motivates people in the work environment is too often ignored by management. This module considers the difference between work and employment, the importance of the supervisor’s attitudes and behaviours, and goal setting as a means of maintaining a highly motivated and happy staff.
Nobody can afford to be without the skills to plan, structure and deliver a presentation. Gain valuable tips and techniques and increase your confidence in front of groups.
Life itself is a continuing problem solving exercise. Problem solving is a learned process involving the identification of different strategies and the key steps in achieving the most appropriate solution and the best organisational outcome. This module considers several strategies and the key steps involved in them.
The desire to produce quality products and/or provide excellence of service is the aim of all organisations. However, this aim is not always realised. This short module considers the factors affecting quality, the trends related to high and low quality, and the notion that quality production or service is the responsibility of everyone in the organisation.
Sales and Selling
Whether your organisation sells products or provides a service, the way staff present and conduct themselves, and relate to customers or clients is critical to successful and enduring relationships. This module reviews the ‘buying’ process, ‘customer’ centred relating, image and selling, etc.
Participants learn to identify their own stress triggers and then how to adopt effective stress management techniques.
This module covers some of the many aspects to being an effective supervisor. These include understanding the supervision role – team management (management style, motivation and communication), problem solving, staff management (including appraisal and counselling) and personal management (stress and time management).
Groups and departments are not always teams. Groups and departments are characterised by ‘simple membership’ whereas the definition of a team is much more complex. In this module this difference is explored along with the factors related to team development and effectiveness. Participants are challenged to assess whether they are a contributing team member.
Team Facilitation Services
Team Facilitation Services include induction for new teams, team planning, problem solving, new manager familiarisation, conflict resolution, annual review, health and wellbeing, leveraging diversity, team strength awareness-raising, change management, balancing power differentials, inspiring creativity in teams, encouraging knowledge sharing, achievement recognition and celebration.
The Myers-Briggs Type Indicator (MBTI)
Learn how to identify your own strengths and unique qualities, along with an understanding of why some workplace and personal issues are frustrating. How does this relate to the team you are in? How do you better understand and appreciate those who differ from you? What are the basics of more effective communication? Surely there is a key to workplace harmony.
The MBTI highlights valuable differences between normal, healthy people. Differences that have the potential to create much misunderstanding and miscommunication but that can be recognised as being complimentary in developing a multi-skilled team.
The focus of this program is on self-management. Learn how to better manage yourself in order to manage your time. Gain tips and techniques to help you plan and prioritise your tasks and your time.
Train the Trainer / Facilitation Skills
Learn how to plan, conduct and review training programmes in the workplace. Gain facilitation skills needed to bring out the best in learning groups.
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