The Basic Empathy Formula By John McCann The Basic Empathy formula can be used for reflecting of what someone is feeling or saying. The basic empathy formula is you feel (happy or sad) because of (experience or behaviour). Minimal Responses “’Mm’, ‘Mm-hmm’, ‘A-ha’, ‘I see’, ‘Yes’, ‘OK’, ‘Really’, ‘Sure’, ‘Right’, ‘Oh’, and ‘Really’” Example 1 Colleague Statement: Read more about The Basic Empathy Formula[…]